Acumen Independent Financial Advisors Privacy Policy  

Summary

Acumen Associate Financial Services Ltd, Acumen House, Ynysddu, Pontyclun CF72 9UA 

Telephone: 01443 226616

Fax: 0870 122 8709

Email: mail@acumenifa.com 

Registration address as company address 

Registration number: 5009614 

Registered in: United Kingdom

Acumen Associate Financial Services Ltd is Authorised and Regulated by the Financial Conduct Authority.

Acumen Associate Financial Services Ltd is entered on the Financial Conduct Authority’s Register (Home (fca.org.uk)) under reference 774649. 

The FCA does not regulate Will Writing, Personal Loans, Commercial Loans, National Savings products, some forms of buy to let mortgages, tax planning, inheritance tax planning, offshore funds. 

The advice and / or guidance contained within this site is subject to the UK regulatory regime and is therefore targeted at consumers based in the UK.

INFORMATION WE HOLD ON YOU:

In order to advise you properly, Acumen Associate Financial Services Ltd must obtain certain information from you about your financial and personal circumstances.

By providing us with your personal data:

You agree that the information we hold about you can be held on computer and/or paper files.

You agree that any information which you give us, including sensitive personal data such as health and medical records, may be disclosed to appropriate third parties for the purpose of processing your application and for the ongoing administration of your investment or policy but for no other purpose.

PLEASE NOTE:

All information sent to us via the enquiry forms on our website is processed by a secure server.

Complaints

If you wish to register a complaint, please write to Acumen Associate Financial Services Ltd, Acumen House, Ynysddu, Pontyclun CF72 9UA or telephone (01443) 226616.

A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service at www.financial-ombudsman.org.uk or by contacting them on 0800 023 4567.

If you make a complaint and we are unable to meet your liabilities, you may be entitled to compensation from the Financial Services Compensation Scheme. Further information about limits applicable to different product types is available from FSCS at fscs.org.uk/what-we-cover/products.

This Privacy Policy outlines Acumen Independent Financial Advisors (" we ", " our " or " the Company ") practices with respect to information collected from users who access our website at [Fill in applicable linkable address] (" Site "), or otherwise share personal information with us (collectively: " Users "). 

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions. 

We collect two types of data and information from Users. 

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
• Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.  

We do not rent, sell, or share Users’ information with third parties except as described in this Privacy Policy.

We may use the information for the following:

Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have;

• To communicate with you and to keep you informed of our latest updates and services;
  
• To serve you advertisements when you use our Site (see more under "Advertisements"); 
  
• To market our websites and products (see more under "Marketing"); 
  
• Conducting statistical and analytical purposes, intended to improve the Site.

In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies and subcontractors.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third party providers, who may be located in different jurisdictions across the world, for any of the following purposes: 

• Hosting and operating our Site;
• Providing you with our services, including providing a personalized display of our Site;
  
• Storing and processing such information on our behalf; 
  
• Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users;
  
• Providing you with marketing offers and promotional materials related to our Site and services; 
  
• Performing research, technical diagnostics or analytics;

We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

You may request to: 

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information. 
   
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format. 
   
3. Request rectification of your personal information that is in our control.
   
4. Request erasure of your personal information. 
   
5. Object to the processing of personal information by us. 
   
6. Request to restrict processing of your personal information by us.
   
7. Lodge a complaint with a supervisory authority.

However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the aforementioned rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:

mail@acumenifa.com.

We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorization by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at mail@acumenifa.com.

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at mail@acumenifa.com

Last Modified 29.10.21